Privacy Policy

At AlderWell Care, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

AlderWell Care is a UK-based home care provider. We provide personal care and support services in line with the Care Quality Commission (CQC) regulations. For data protection purposes, AlderWell Care is the “data controller.”

We may collect and process the following types of personal data:

• Clients and Service Users: Name, date of birth, address, contact details, medical history, care needs, GP details, and emergency contacts.
   
• Staff and Job Applicants: Name, address, contact details, work history, qualifications, right-to-work information, references, and DBS checks.
   
• Website Visitors: Contact form submissions, email addresses, phone numbers, and technical information such as IP addresses.
   

We use personal data to:

• Provide safe and effective care services
   
• Communicate with clients, families, and healthcare professionals
   
• Manage recruitment, training, and payroll for staff
   
• Respond to enquiries and provide information about our services
   
• Comply with legal and regulatory requirements (e.g., CQC, HMRC, safeguarding)
   

We will never sell your data to third parties.

We may share information with:

• Healthcare professionals (GPs, nurses, hospitals) to ensure safe care
   
• Local authorities and regulators (such as CQC)
   
• Payroll and HR service providers (for staff)
   
• Emergency services if required for health and safety
   

Any sharing of data is done securely and only when necessary.

• Personal data is stored securely in locked systems (digital and/or paper).
   
• We use encryption and access controls to keep data safe.
   
• Records are kept for as long as required by law and regulatory guidelines.
   

Under the UK GDPR, you have the right to:

• Access a copy of the information we hold about you
   
• Request corrections to inaccurate information
   
• Request deletion of your data (where legally possible)
   
• Restrict or object to the way we process your data
   
• Request data portability (transfer of your information)
   

To exercise your rights, contact us at info@alderwellcare.co.uk

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
AlderWell Care
Email: info@alderwellcare.co.uk

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO): www.ico.org.uk