Frequently Asked Questions

We offer a wide range of home care services, including personal care, companionship, dementia care, live-in care, respite care, and end-of-life support. Our services are flexible and tailored to your individual needs. 

Yes. Our team is trained in dementia care and can support individuals with patience, understanding, and personalised approaches to help maintain routines and reduce anxiety 

In most cases, we can arrange care within a few days. For urgent needs, we’ll do our best to provide support as quickly as possible.

Yes. All of our carers undergo a thorough recruitment process, including background checks (DBS), references, and full training before starting work. 

Wherever possible, we aim to provide consistency so you see familiar faces and build trusted relationships. 

Absolutely. We believe in matching carers carefully, and we encourage introductions so you feel comfortable from the beginning. 

Costs vary depending on the level of support and hours required. We’ll provide a clear breakdown during your free consultation. 

Yes. Some clients receive support from their local authority or NHS. We can guide you through the options and help you understand what financial support may be available. 

Simply contact us by email or through our website. We’ll arrange a free, no-obligation consultation to discuss your needs. 

Yes. We regularly review care plans and can adjust services at any time to make sure they meet your evolving needs. 

We currently provide home care across the north of England. Please contact us to check availability in your location. 

If you can’t find the answer here, our friendly team is always happy to help.
Email us at info@alderwellcare.co.uk